FAQ

Hotline

Any questions? Our customer service will be glad to help you!

Telephone: +49 (0)89/2183-7922
(Mon-Thu 8am-5pm, Fri 8am-3pm)

Email: kundenservice@ecomed-storck.de

 

How long does it take to deliver the products?

  • Products available immediately are delivered within about 3 - 5 workdays (Monday - Saturday) with DPD parcel delivery.
  • The access to online databases is activated within approx. 1 - 2 workdays.
  • E-books/download products are available immediately after finalising your shopping basket.
  • The delivery times are indicated next to each of the products ordered by you. This way you can see at one glance when to expect the delivery.

Shipping costs:

  • For inland orders no shipping costs apply, if the order has been placed via Ecomed-Storck Shop. Excluded are supplement and updating deliveries (see general terms and conditions) and magazine subscriptions.
  • The final price of magazine subscriptions already includes shipping costs and these are not listed specifically.
  • Shipping costs to foreign countries (except magazines) are 8,00 € flat and are listed accordingly in the order process.
  • For supplement deliveries within and outside Germany shipping costs of 8,00 € maximum apply, in addition to the stated prices.

Payment methods:

  • Germany: Invoice, Direct Debit, Cash in advance, Credit card (MasterCard, Visa), PayPal, Sofortüberweisung, and Giropay.
  • Outside Germany: Invoice, Cash in advance, Credit card (MasterCard, Visa) and PayPal.
  • Please also read our Terms and Conditions and Privacy Policy. There you find information about our payment methods.

 

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How we can help you?
Customer Service:
+49 (0)89-2183-7922
Contact form:

You are also welcome to use our contact form and we will contact you.

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CUSTOMER SERVICE

+49 (0)89-2183-7922


email: service@ecomed-storck.de

You can also contact us by our
contact form
.

 

PAYMENT METHODS

Rechnung Bankeinzug Mastercard Visa

PayPal Giropay Sofortüberweisung

 

SHIPPING

dpd 

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ONLINE SERVICES

YOUR BENEFITS

  • Free 4-weeks trial
  • Create fax order form online (via Shopping Cart)
  • Buyer- and Data protection
  • Secure payment with SSL Encryption
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All prices are given in EURO including the VAT. The prices are valid by the time of order. For delivery to non-EU countries, please contact us. Please note our shipping info.