FAQ

Hotline

Telephone: +49 (0)89/2183-7922
(Mon-Thu 8am-5pm, Fri 8am-3pm)

Email: kundenservice@ecomed-storck.de

Products available immediately are delivered within about 3 - 5 workdays (Monday - Saturday) with DPD parcel delivery.
The access to online databases is activated within approx. 1 - 2 workdays.
E-books/download products are available immediately after finalising your shopping basket.
The delivery times are indicated next to each of the products ordered by you. This way you can see at one glance when to expect the delivery.

For inland orders no shipping costs apply, if the order has been placed via Ecomed-Storck Shop. Excluded are supplement and updating deliveries (see general terms and conditions) and magazine subscriptions.
The final price of magazine subscriptions already includes shipping costs and these are not listed specifically.
Shipping costs to foreign countries (except magazines) are 8,00 € flat and are listed accordingly in the order process.
For supplement deliveries within and outside Germany shipping costs of 8,00 € maximum apply, in addition to the stated prices.

Germany: Invoice, Direct Debit, Cash in advance, Credit card (MasterCard, Visa), PayPal, Sofortüberweisung, and Giropay.
Outside Germany: Invoice, Cash in advance, Credit card (MasterCard, Visa) and PayPal.
Please also read our Terms and Conditions and Privacy Policy. There you find information about our payment methods.