The Consumer has the following statutory cancellation right for goods (books, loose-leaf works):

Cancellation policy


Right of cancellation

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took or takes possession of the initial goods. To exercise your right of cancellation, you must inform us at

Verlagsgruppe Hüthig Jehle Rehm GmbH
Customer Service - Reference ecomed-Storck GmbH
Hultschiner Str. 8
81677 Munich
Fax:     +49 (0) 89 – 21 83-76 20
Email:     kundenservice@ecomed-storck.de


of your decision to revoke this contract by way of a clear declaration (e.g. in a letter sent by post, fax or email). You may use the attached sample cancellation form to do so, although this is not mandatory. To meet the cancellation deadline, it is sufficient to notify us that you intend to exercise your cancellation right before the cancellation deadline passes.

Consequences of cancellation

If you revoke this contract, we will refund all payments that we have received from you, including delivery costs (except for the additional costs resulting from your having chosen a different type of delivery from the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we received notification that you were revoking this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise explicitly agreed with you; you will not be charged fees due to this refund under any circumstances. We can refuse to give you the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier. You must send back or deliver the goods to

VSB-Verlagsservice Braunschweig GmbH
Returns department
Schwartzkopffstr. 6
38126 Braunschweig


without undue delay or, in any case, within fourteen days from the date on which you inform us that you are revoking this contract at the latest. The deadline is met if you send the goods before the fourteen-day deadline passes. You must bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if such a loss in value is due to handling of the goods that was not necessary in order to check the quality, features and functioning of the goods.

The consumer has the following statutory cancellation right for digital products (e.g. databases) and services (e.g. events, seminars):


Cancellation policy


Right of cancellation

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the date on which the contract is concluded. To exercise your right of cancellation, you must inform us at

Verlagsgruppe Hüthig Jehle Rehm GmbH
Customer Service - Reference ecomed-Storck GmbH
Hultschiner Str. 8
81677 Munich
Fax:     +49 (0) 89 – 21 83-76 20
Email:     kundenservice@ecomed-storck.de


of your decision to revoke this contract by way of a clear declaration (e.g. in a letter sent by post, fax or email). You may use the attached sample cancellation form to do so, although this is not mandatory. To meet the cancellation deadline, it is sufficient to notify us that you intend to exercise your cancellation right before the cancellation deadline passes.

Consequences of cancellation

If you revoke this contract, we will refund all payments that we have received from you, including delivery costs (except for the additional costs resulting from your having chosen a different type of delivery from the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we received notification that you were revoking this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise explicitly agreed with you; you will not be charged fees due to this refund under any circumstances. If you have requested services to start during the cancellation period, you must pay us an amount appropriate to the proportion of services already carried out by the date on which you informed us that you were exercising your right to revoke this contract relative to the total volume of services provided for in the contract.

 

Sample: Cancellation form for consumers.

This is the statutory sample text found as Annex 2 of Article 246a, Section 1 (2), Clause 1, No. 1 of the Introductory Act to the German Civil Code (Einführungsgesetz zum Bürgerlichen Gesetzbuch, EGBGB):

Cancellation form

(If you wish to revoke the contract, please fill in this form and send it back to us.)

- To Verlagsgruppe Hüthig Jehle Rehm GmbH, Customer Service - Reference ecomed-Storck GmbH, Hultschiner Str. 8, 81677 Munich
Fax: +49 (0) 89 – 21 83-76 20

- I/we (*) hereby revoke the contract I/we (*) have concluded to purchase the following goods (*)/receive the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of the consumer(s) (only for written communication)
- Date

_____________
(*) Delete as appropriate.

A cancellation right is not granted for distance selling contracts
  • for the supply of goods that are produced according to customer specifications or
  • clearly tailored to personal requirements or
  • that cannot be returned due to the nature of the goods or
  • that can perish quickly or
  • whose expiry date has passed,
  • for the supply of audio or video recordings or software when the data storage devices supplied have been opened by the consumer or
  • for the supply of newspapers, magazines and illustrated magazines with the exception of subscription contracts.
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